Our Approach
Our Unique Approach to Technology Support
Empowering Businesses with Purpose-Driven IT Solutions
At Hawaii Tech Support, our approach is defined by a relentless commitment to supporting the success of our Team, our Clients, and the greater Community.
We are culture champions, embodying our core values of trustworthiness, helpfulness, and compassion in every action, client interaction, and technology solution we implement. Our proactive service approach aims to secure and enhance your IT infrastructure before problems arise, going above and beyond to exceed expectations and foster continuous growth and success.
The HTS Difference
Unlike traditional 'break-fix' firms, we've redefined IT service with a proactive, flat-rate model that offers unlimited support, 24/7 system monitoring, and comprehensive maintenance. Our approach provides high-quality technology support for a predictable monthly fee.
Not only do we support your devices, staff, and IT infrastructure, but we go above and beyond by ensuring your technology empowers the growth and success of your business with our annual Technology Business Reviews. Our team is with you at every turn, evaluating your existing needs and determining solutions that keep you on the cutting edge as you move forward.
“At Hawaii Tech Support, we're driven by a philosophy that helping local businesses with their IT challenges leads to mutual growth. We understand the frustrations of dealing with IT issues and believe in a proactive maintenance approach to prevent downtime. Our promise is to change how you think about IT. We're all about building trust, providing reliable service, and growing alongside our client partners.”
— Stanley Lau, Founder & CEO | Hawaii Tech Support
Our 3 Pillars of Success
Trustworthy
We are
1
Integrity and positivity are at the core of everything we do.
We provide consistent, solutions-oriented service, underpinned by our commitment to industry best practices and stringent regulatory compliance. Our dedication to data security, confidentiality, and privacy protection is unwavering. As lifelong learners, our team continually updates their skills to ensure we deliver exceptional service. With deep roots in the local community, we've been a trusted part of Hawaii for over 20 years, reflecting our long-standing commitment to our Team Members and Client Partners.
Helpful
We are
2
Our approach is to see every challenge through to completion, with prompt escalation processes in place to ensure timely service.
Efficiency in our use of time and resources is paramount, aiming not just to meet but exceed service delivery expectations. We actively seek and welcome feedback, allowing us to address challenges proactively and fill any service gaps. Sharing what we know is a cornerstone of our culture, strengthening not just our team but also our clients which empowers all involved from the inside out.
Compassionate
We are
3
Understanding the needs and expectations of our Team Members and Client Partners is foundational to our service.
We never forget that our clients entrust us with the secure operations of their organizations. This trust compels us to maintain open lines of communication and provide regular updates until we come to a resolution. Our communication is clear and jargon-free, ensuring understanding across all levels of technical proficiency. Furthermore, our commitment to giving back to the community reinforces the values and bonds that strengthen us all.
