Privacy Policy
Our Commitment to Privacy
Privacy is of utmost importance to Hawaii Tech Support. We provide detailed information regarding our privacy practices and the decisions you are able to take regarding the way your information is collected and used to better protect your privacy. We make this Policy broadly available, as well as documented throughout hitechsupport.net where personally identifiable information may be requested, as evidence of our commitment to privacy protection.
The Information We Collect on HITECHSUPPORT.NET
On some of our hitechsupport.net pages, you are able to make requests and register to receive materials. The personal information that may be collected on these pages may include:
Name
Company Name
Address
Email address
Phone number
While accessing hitechsupport.net we also collect non-personally identifiable information about the computer, including the IP address, the type of operating system and browser used, the computer's location, what pages are visited on our site and what links are clicked on, and site visit history.
The Way We Use Information
We only use the information you provided about yourself or your company to complete that request. We do not share this information with outside parties. The only exception is using the information to the extent necessary to complete the request. We use return email addresses to answer the Contact Us requests and emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our newsletter as well as updates and information on our business technology solutions. Information you submit on our website will not be used for this purpose unless you fill out the applicable form. We use non-identifying and aggregate information to better design our website but there is no disclosure of any personally identifiable information.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
We have established appropriate physical, electronic and managerial procedures to secure and safeguard the information we have collected online to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information.
To Access or Correct Your Information
Contact us to inquire about any personally identifiable information that has been collected online and maintained by us. You may also contact us to correct factual errors in your personally identifiable information by providing information that credibly shows error. We will take reasonable steps to validate your identity before granting access or making corrections. This procedure is in place to more effectively safeguard your information.
Information Release
Government or law enforcement agency information release requests will be granted only after proper legal service has been obtained.
For Our Client Partners
Personally identifiable information, company-identifiable information, credit card credentials may be collected throughout the course of our relationship. Non-identifiable information will be collected by our remote monitoring and management tools at the hardware level only. The data gathered will solely be used to facilitate the most effective and efficient service and support, client management, information and alerts distribution, and solutions implementation. We hold any and all information gathered in the strictest of confidence and will only disclose this information in the event that it’s required to execute our business technology management capabilities in your best interests.
Our team is routinely briefed and trained on physical, administrative, technical, policies and procedures, and risk analysis, mitigation and management, to ensure safeguards are in place, functioning and routinely updated.
SMS MESSAGING
By "Opting In" to or using a “Text Message Service” (as defined below) from Hawaii Tech Support, you accept these Terms & Conditions.
By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our Privacy Policy.
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn't limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service.
COSTS OF TEXT MESSAGES
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
FREQUENCY OF TEXT MESSAGES
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request). Text message frequency varies.
OPTING OUT OF TEXT MESSAGES
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.
For support, email support@hitechsupport.net